Credit Union Golden 1 is committed to the welfare of its members, employees and society. For more than 85 years, Golden 1 has been and remains a strong and stable credit union. We take our role as a financial institution seriously and help you, your loved ones and our society through these uncertain times.

Member services and emergency aid

Our first priority is to serve and care for our members today and every day. Don’t worry, we’re here for you.

This is what we do to help our members:

  • Automatic transfers and payments and direct deposits will continue to go to your accounts as usual.
  • You can count on Golden 1. Your money is protected and available to you. Golden 1 is a federally insured credit union.
  • We waive a lot of costs to make it easier for you to access your money and give you security. Up to 30 years old. April 2020, there will be no Golden 1 commissions when using the ATMs of another bank (third party commissions may be charged), no commissions for late receipt of cars, mortgages, home purchase loans and credit lines, credit cards and other loans, and no commissions for early withdrawal of funds from the account during the validity period of the allocations.
  • We offer you a grace period* of up to 3 months for your car, credit card, home ownership, personal loans and credit lines, and up to 6 months for your mortgage. This service is free and your credit report is negative. Ask for a late payment for the loan.
  • We have an exclusive emergency loan program for our members up to $5,000 with a fixed interest rate of up to 0% per annum (APR). Apply for a low-interest emergency loan.**

Home Banking Services

Stay in touch with Golden 1 and your money easily and comfortably from the comfort of your own home with these free services***.

  • Mobile phone and internet banking services are available 24 hours a day, 7 days a week. Recording is easy and secure thanks to our digital bank guarantee. Register now or discover our home banking services. This is what you can do for a while:
    • Information and transfers to accounts
    • Payment of loans and accounts
    • Submit checks (via the application)
    • Opening a new account
    • Manage your debit or credit card with our free*** Card Controls application. You can turn the cards on and off immediately.
    • Apply for a new loan or credit card and much more.
  • Golden1.com – Our new website is online and easily accessible from your smartphone. It contains a wealth of information, including a handy search function to help you find what you need quickly and easily.
  • Send your questions securely by email or to specific accounts through your online account. We will contact you within 24 hours.
  • Use our automated telephone exchange to easily pay your loan by calling 1-877-GOLDEN 1 (1-877-465-3361).
  • Call for a representative who has questions. Take a look at this: The waiting time is longer than normal. We recommend that you use our internet bank and mobile bank for your transactions or visit our website for information or questions.

ABM services

Our ATMs are available for cash withdrawals, account requests, bank transfers, cheques and cash deposits, loan payments (for car and personal loans and credit lines) and much more.

Industrial services

Our network of agencies is open to basic services. Our clock is temporarily changed until 10:00-16:00. Monday to Friday and from 10 a.m. to 1 p.m. On Saturdays with several closed places or for a long time. Please check our website or use our mobile application before going to an agency or home loan centre for the latest information. We strongly recommend that you limit your personal visits to the agencies at this time. Take advantage of our easily accessible and secure Free Bank at Home services. If you need to visit our stores, we have disinfected and taken preventive measures for your health.

Support of our employees

We have a responsibility to our colleagues who live in our Church and who are dedicated to serving the members of our Church in these difficult times. Like many of our members, they are affected by the closure of schools and kindergartens. They also take care of themselves, their families and are responsible for the health of our community.

Our employees are very important to us. We have compensation and benefit programs to maintain their financial well-being during this period. All employees benefit from generous health allowances and paid holidays and have access to reliable medical services.

Golden 1 and all our employees thank you for your understanding and patience. We do our best to be there for our esteemed members when they need us most, and we also support our employees who put so much time and heart into serving and caring for our members.

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Supporting our community

The return is an integral part of the Golden 1 from day one, and at moments like this it is more important than ever. By responding to the immediate needs and also ensuring the long-term health of our communities, we can manage this. We’ve donated over $100,000. During the pandemic, the United Nations Population Fund (UNFPA) and the United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) provided $20 million to food banks, institutions for the elderly and non-profit organisations that helped meet basic needs during the pandemic. We also donate more than 25,000 personal protective equipment, including masks and gloves from our first aid kits, to hospitals in the region. We know that new needs will arise and Golden 1 listens and responds actively. We pledge to do everything in our power to ensure that our common communities are provided for them at the right time.

*The costs will continue to be charged during the waiting period and your payments will be calculated on the deferred interest until you request reimbursement of the principal sum. It is important to understand that a deferral of payment increases the financial cost over the life of the loan and may also increase the number of payments required to repay the loan, although the final payment may also change.

** The conditions shall apply. The conditions are subject to change without notice. All loans must be approved.
*** Message and data rates may be applied. Please contact your service provider.

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